Archive for July, 2003

July 28, 2003

Categories:
Articles

Customer Service: A Letter to BMW of North America

With the best of will and effort, sometimes things still go wrong. When that happens, the way we deal with the problem can make the difference between an unhappy customer and one who is actually happier than he was before the problem happened. This letter tells about such a time.

Recent Articles

The Gift … a Report and a Request

The Story in Brief

At Agile2011, I brought along a “gift”, a nicely formatted and illustrated Kate Oneal story. I gave a copy to everyone who asked for one, and to a few people who didn’t but who I wanted…

Why Did You Do That, Ron?

Piers Thompson sent me a good question about my recent database articles. I suspect others would like to hear the question and answers.

Events & Classes

  • No events.